Support and feedback
Contact Invesh support with a ticket, or send product feedback from inside the app.
Last reviewed 2026-07-30
When something is unclear or broken, use the in-app Support and Feedback surfaces from the user menu (desktop) or from More → Account on a phone. Both are for you as a customer — they are not the internal support-agent inbox. The same menu also has Documentation, which opens docs.invesh.io in a new tab. See Mobile navigation.
If you cannot sign in or reach Support inside the app, use invesh.io/contact or email hello@invesh.io. How-to: Get help.
Support
Open Support to:
- Browse common topics
- See your ticket inbox (Needs your reply, Waiting for support, Resolved)
- Start conversation for a new ticket
- Jump to Ask Artha for self-serve portfolio questions when that fits
If Support cannot load
When the Support inbox or a ticket fails to load, Invesh shows a full-page status screen (for example Support is unavailable right now or We couldn't load this ticket) with:
- Try again — reload Support
- Contact us — opens invesh.io/contact
- Email us — copies hello@invesh.io and opens your mail app
That screen does not show the usual Contact support footer hint, because in-app Support is already unavailable. Shared patterns: Loading, empty, and error states.
Topic tiles
| Topic | When to use it |
|---|---|
| Account & login | Sign-in, password, profile |
| Billing & payments | Questions about plans or charges (Invesh does not manage invoices or refunds in-app) |
| Investments & data | Holdings, prices, sync — often start with Artha |
| Report a bug | Something looks broken |
| How-to & questions | Guidance on using Invesh |
| Something else | Anything not covered above |
Tickets capture category, severity, subject, and body, plus light client context (current page and app version) so the team can reproduce issues faster.
Ticket statuses
| Status | Meaning |
|---|---|
| Needs your reply | Support is waiting on you |
| Waiting for support | Your message is with the team |
| Resolved | The ticket is closed |
Replying on a Resolved ticket reopens it.
Feedback
Open Feedback when you want to report a product idea or general note rather than open a support ticket. Choose a type:
- Bug — what you tried, what happened, what you expected
- Feature — what you would like and how it would help
- General — other improvements
You can attach one screenshot and review your submission history with type badges. Feedback is received only — there is no reply thread on feedback (use a support ticket if you need a conversation).
Related
- How-to: Get help
- How-to: Open a support ticket
- How-to: Submit feedback
- Artha